Report: Majority of U.S. drivers distrustful of auto repair shops


According to a new report put out by AAA, two out of three U.S. drivers do not trust auto repair shops, citing overcharges, recommendations for unnecessary services and poor past experiences for their lack of confidence. The survey also reveals that a majority of U.S. drivers (64 percent) have found out an auto repair shop that they do trust, suggesting that consumers have prioritized finding a reliable mechanic in an industry with imperfect reputation.

With today's cars collecting a wealth of data about the health of the vehicle, drivers need a trusted repair facility more than ever. "Connected cars" with built-in diagnostic capabilities can alert drivers to vehicle trouble and help repair shops quickly and accurately address issues. Unsurprisingly, given concerns around data security, the report found that the majority of U.S. drivers want the ability to direct their vehicle's data to the repair shop of their choice... a trusted facility with whom they have built a relationship.

Additional findings from the report include:

The top reasons that U.S. drivers do not trust repair shops.

  • Recommending unnecessary services (76 percent)
  • Overcharging for services (73 percent)
  • Negative past experiences (63 percent)
  • Concerns that the work will not be done correctly (49 percent)

Older drivers are more likely to trust auto repair shops than younger drivers.

  • Baby Boomers are twice as likely than younger generations to fully trust auto repair facilities in general, with one-in-five reporting they "totally trust" the industry.
  • Baby Boomers (76 percent) are also more likely to have a chosen auto repair shop that they trust compared to Millennials (55 percent) and Gen-Xers (56 percent).

Auto & RV Specialists urges all automobile drivers and RV owners to identify a reputable repair facility well before one is needed. Good indicators of shop quality is how long it has been in business, the amenities, technician credentials, employee helpfulness and customer service. Visit the auto repair shop for a minor job such as an oil change or tire rotation. If you find the service to be good, stick with them. Build a relationship with the technician so they can get to know you and your vehicle.


Auto & RV Specialists is your one-stop shop for all your automotive and RV needs. The work is done right the first time by qualified techs at a competitive price. A fixture of the Rancho Cucamonga community for more than 25 years, we're more than a local business... we're friends and neighbors. We treat our customers the way we'd want to be treated ourselves... truthful straight talk. Come check us out and let us convince you.

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